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Job Title: Head of Client Services & Growth

Company: Excite OOH

Location: Manchester, England (Hybrid)

Employment Type: Full-time

Seniority Level: Mid-Senior level

Job Description

Drive new business. Lead the team. Deliver great work.

Excite OOH is a leading out-of-home advertising specialist, recently named one of the UK’s Top

50 Integrated Agencies. We work across all major sectors – from travel and beauty to tech and

League Baseball, Monday Haircare, Fitness First, and Lyle & Scott.

We’re looking for someone with ideas, energy and ambition to join our leadership team –

someone who wants more responsibility, more variety, and real influence. If you’re hungry to

step up, shape strategy and move fast, this is your chance.

This hybrid role spans new business, client services leadership and campaign delivery – ideal

for someone who thrives in fast-paced, entrepreneurial environments.

You'll work closely with the MD and leadership team to grow the business, lead the client

services team, and deliver excellent work that wins hearts and headlines.

What you’ll be doing:

• Leading outbound sales and building a pipeline of new client opportunities
• Owning key client relationships and becoming a trusted strategic partner
• Managing and mentoring our client services team (currently 3 account managers)
• Overseeing live campaigns – managing timelines, creative approvals, and coordination across planning and ops
• Finding smart, creative ways to get Excite in front of the right clients – through outreach, partnerships, events or fresh thinking
• Working closely with the MD on commercial strategy and agency growth
• Collaborating with our Ops Manager and Media Planner to ensure work runs smoothly

What we’re looking for:

• Experience in a client-facing agency role (media, creative, or marketing services)
• Strong across both sales and delivery – you can land new business and ensure it runs smoothly
• Confident communicator and relationship builder – someone clients trust
• Organised, calm under pressure and great at juggling multiple projects
• Experience managing or coaching junior team members
• Someone who brings energy, initiative and professionalism to their work
• Comfortable being out in the world - meeting clients, attending events, and building relationships in person, not just over email
• A self-starter who thrives on momentum and doesn’t wait to be told
• Entrepreneurial and resourceful – able to solve problems and drive things forward independently
• Brings energy, motivation and high standards – someone who lifts the team around them

You're likely working at a bigger agency – delivering strong work, but stuck behind layers of

hierarchy. You're hungry to step up, move faster, and take ownership of something you can

shape. You want to be in the room, not waiting for an invite.

What we offer:

• Hybrid working (Manchester office + remote flexibility)
• Travel expenses covered
• Discounted local gym membership
• Access to hundreds of retail, wellbeing and travel discounts
• A creative, ambitious and collaborative team
• Exciting clients, standout campaigns, and room to grow
• Career-defining leadership role with clear scope to progress
• The chance to shape a key part of the business as we scale

We’re proud to be a member of the Institute of Practitioners in Advertising (IPA), giving our team

access to world-class CPD, training and support.

Most client meetings are UK-based - occasional travel to London, or regional hubs is expected –

all travel expenses covered.

We were recently recognised on the FEBE Growth 100 Watch List, and named one of the Top

50 Integrated Agencies in the UK - a reflection of the incredible momentum we’re building.

Excite OOH is an equal-opportunity employer. We celebrate diversity and are committed to

creating an inclusive environment for all employees.

We’re excited to meet candidates directly - no recruitment agencies at this stage please.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Advertising Services

Referrals increase your chances of interviewing at Excite OOH by 2x

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