At Air IT, we’re on an ambitious growth journey — and we’re looking for a Head of Business Operations to play a critical role in scaling our commercial engine.Reporting to the Chief Operating Officer, this role leads a multidisciplinary team across Sales Operations, Revenue Operations, Sales Order Processing, Commissions, Business Insight and Process Improvement, ensuring our end‑to‑end sales and revenue operations are robust, scalable and aligned to growth.This is a hands‑on leadership role with real influence — combining people leadership, commercial rigour, data‑driven insight and cross‑functional change delivery.The roleAs Head of Business Operations, you’ll:Provide clear, visible leadership to a team of c.12, setting direction, driving accountability and building a high‑performing, engaged functionOwn and optimise the end‑to‑end sales operational lifecycle, from quote to cashEnsure processes, systems, data and performance are aligned to support revenue growth, margin improvement and customer excellenceAct as a key partner to Sales, Finance, Service and the Executive team, turning insight into actionWhat you’ll be responsible forStrategic Leadership & Team DevelopmentLead, motivate and develop a multidisciplinary team with clear priorities and outcomesTranslate business strategy into operational deliveryCoach, develop and performance‑manage team members to high standardsSales Order Processing & Quote to InvoiceOwn Sales Order Processing, ensuring accuracy, compliance and timely processingOversee quotes, contracts, approvals and amendmentsWork closely with Finance to reduce discrepancies, billing delays and reworkRevenue, Cost & Commission AssuranceEnsure accurate, timely billing with strong controls to minimise revenue leakageOversee sales commission calculations and models, ensuring fairness, accuracy and alignment with strategyPartner with Finance on revenue recognition, margins and contract validationDrive automation to reduce manual effort and riskChurn Insight & Customer RetentionBuild structured churn and retention insight across lost contracts, partial churn and at‑risk customersAnalyse root causes and provide clear insight to senior leadershipDevelop early warning indicators and customer risk scoringData, Reporting & PerformanceLead sales dashboards, KPIs and forecasting to provide clear commercial visibilityAnalyse sales trends, pipeline health, customer behaviour and product mixMaintain accurate customer contract data to support proactive managementProcess Improvement & ChangeLead cross‑functional improvements across the Quote‑to‑Cash journeyIntroduce governance, automation and scalable processesOwn revenue performance metrics (e.g. time to bill)Support integration of acquired businesses, ensuring consistent processes across the groupWhat we’re looking for5+ years’ experience in Revenue Operations, Sales Operations or similar senior leadership roles within a B2B environmentProven success optimising sales or revenue processes in a mid‑sized organisationStrong strategic and analytical capability — confident translating data into insight and actionDeep understanding of sales cycles, forecasting and commercial performanceExperience leading cross‑functional change and complex process improvementConfident, credible leader with strong stakeholder influence and executive‑level communication skillsWhy Air IT?A key leadership role with real impact on growth and performanceA collaborative, people‑first culture that values clarity, ownership and continuous improvementThe opportunity to shape how we scale — not just inherit processesWe are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.Ready to make a difference? Apply now and be part of something extraordinary.No Agencies Disclaimer:AirIT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly. #J-18808-Ljbffr