Job Title: Gym Receptionist

Reports to: General Manager

Purpose:

This position is responsible for overseeing and supervising the fitness facility at Kings Gym during shifts. The individual must solve on-the-job issues using effective critical thinking and decision-making skills. They are responsible for providing a clean, safe, and welcoming environment for all members and delivering quality customer service by assisting members with their fitness goals.

Duties and Responsibilities include, but are not limited to:

• Providing customer service by interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating on equipment use, and answering questions.
• Ensuring the fitness area remains clean and organized, including organizing weights and equipment, disinfecting, and performing basic maintenance checks.
• Supervising the gym floor with regular checks.
• Maintaining a clean workspace behind the counter.
• Upholding Kings Gym policies in conflict management with members and staff.
• Performing opening and closing procedures for the fitness floor and cardio areas.
• Attending mandatory meetings and training sessions.
• Marketing and promoting facilities and programs as directed by the manager.
• Maintaining high performance standards in daily tasks.
• Communicating clearly with members, emergency services, and police when necessary.
• Adhering to all Kings Gym guidelines and responding to reasonable requests from managers or leadership.
• Ensuring members follow Kings Gym policies.
• Understanding of the KGAudit process.

Your KPIs: KPIs will be agreed upon and communicated by your line manager.

Working Hours: 5-8 hours, flexible across Monday to Sunday to ensure effective management of the gym's operations.

Benefits include:

• Free Kings Gym membership
• Discounts on supplements and merchandise
• Career development opportunities
• Mental health support through our partner Carefirst