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Job Description

We are seeking an experienced Senior Consultant – Guidewire ClaimCenter Developer with deep expertise in the Property & Casualty (P&C) insurance domain. The role involves leading implementation, upgrade, and application support engagements across on-premise, private cloud, and Guidewire Cloud Platform environments. The consultant will play a critical role in production stability, defect reduction, and client stakeholder management while leading distributed support and delivery teams across multiple geographies.

Key Responsibilities

Lead implementation, upgrade, and AMS support engagements for Guidewire ClaimCenter (v10.x and Cloud versions) across on-premise, GWCP, and private cloud deployments. Provide deep functional expertise in P&C insurance, with strong exposure to personal and/or commercial lines. Act as the primary point of coordination with client stakeholders, ensuring alignment on delivery, priorities, and service levels. Lead and manage L2/L3/L4 support teams distributed across India, the US, and the UK. Effectively manage teams operating across multiple time zones, ensuring timely resolution of production incidents and minimizing defect inflow. Maintain near 24x7 availability of production and non-production environments, consistently exceeding agreed SLAs. Perform Root Cause Analysis (RCA) to identify systemic issues, defect trends, and improvement opportunities. Define, socialize, and execute corrective and preventive action plans to reduce defect recurrence. Enhance application logging and observability standards across Guidewire services to improve MTTR, proactive alerting, and anomaly detection. Design, manage, and maintain centralized monitoring and observability dashboards for real-time application health tracking. Enforce Guidewire best practices, architectural standards, and SurePath methodology across delivery and support activities.

Experience Requirements

Total Guidewire Experience: 8+ years Guidewire ClaimCenter Experience: Minimum 5+ years Certifications: Mandatory – Guidewire Certified Developer (ACE certification )

Mandatory Skills & Competencies

Insurance Domain Expertise

Strong experience in the Property & Casualty (P&C) insurance domain. In-depth understanding of policy, claims, and billing lifecycles and their transactions within Guidewire ecosystems.

Guidewire Technical Expertise

Strong hands-on experience with Guidewire xCenters (v10.x and Cloud versions). Working knowledge of other Guidewire centers and Integration Gateway. Proven experience implementing GUnit automation frameworks for business rule validation. Demonstrated mastery of Guidewire-recommended best practices and SurePath methodology.

Configuration Expertise

Hands-on configuration experience across:

Workflows Data Models Business Rules Entity creation and modification Benefits management PCF customization Validations Widgets and attributes Integration mechanisms Guidewire data model customization

Customization & Integration

Strong experience in Guidewire customization and integrations (intra-system and inter-system). Expertise in REST and SOAP APIs for system integration.

Technical Skills

Experience with batch processing, Guidewire Messaging Framework, and OOTB plugins. Familiarity with infrastructure and deployment architectures (WMB, WAS, Apache). Strong understanding of software architecture and design within the Guidewire ecosystem. Experience enforcing the testing pyramid, including: Unit testing (GUnit) API and integration testing Targeted UI regression testing Proven experience implementing automated regression testing to reduce release risk and cycle time. Strong proficiency in Gosu, Core Java, and SQL. Ability to work with multiple database technologies and write complex SQL queries for analysis and troubleshooting.

SDLC & Delivery Management

Experience implementing structured SDLC with CI/CD controls. Hands-on experience in implementation and AMS programs. Strong skills in defect triaging, estimation, application enhancements, and stakeholder management. Proven ability to lead teams and manage senior client stakeholders. Working knowledge of Git, Jira, and ServiceNow.

Additional Skills (Good to Have)

Experience with Informatica or other enterprise data integration tools.

Soft Skills

Excellent verbal and written communication skills. Strong adaptability in fast-paced client implementation and support environments. Proactive mindset with a strong willingness to learn and apply new technologies to improve application performance and stability. Demonstrated leadership, accountability, and problem-solving capabilities.

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