Guest Services Manager

New Today

Grow with us... We love this role at Treehouse Hotel Manchester because it has so many different facets. Theres abundant opportunity to be creative, warm, imaginativeand refresh your leadership skills in our Guest Services department.
The Treehouse Manchester has an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service team. Our Guest Services Manager will train, supervise and mentor new hires, setting them up for success in the most productive ways. Its a role in which youll be constantly interacting with guests, whether youre welcoming them from across an ocean or just around the corner. And youll be teaching others to do the same, so leading by example is everything in this role.
About You Passionate about hotel operations and guest service with preferred experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation
About us
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.
About us
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
Designed by Nature work environment
Inclusive & equitable work environment for all
Team Member recognition programs
Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
Earth day giving back activities.
Cycle Schemes
Life Harmony: a refreshed look at agility working.
Health & Wellness programs throughout the year
Discounts across our properties and venues worldwide for all team members
Paid Breaks for leaders.
Enhance holidays- Up to 33 days for all
Optional private medical schemes with optical and dental
Paid sickness absence for all
Increased pension scheme offering
Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
Cycle Schemes
Wagestream financial planning services
Recommend and friend schemes.
Free food on shift in the best team heart-of-house spaces in Manchester.
It's 1 World
Creating a culture of inclusivity is our responsibility as human beingsto each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.
Starwood Hotels is an Equal Opportunity Employer.

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Location:
Manchester
Job Type:
FullTime

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