The Bristol, Bristol The Bristol enjoys an unbeatable waterfront location in the heart of one of the UK's most exciting cities. Blending a modernist façade with an interior where warm contemporary design pervades, The Bristol is all at once a wonderful leisure and business destination with its lively harbourside position offering lively local ambience. Our team care about sustainability and wellbeing and put these into practice with our values and the way we work. As Guest Relations Executive , you will assist management in the smooth and efficient running of the guest experience focusing on the highest levels of service that meets and exceeds guest expectations. What you will do Deliver exceptional, personalised guest service at all times Manage VIP guests throughout their stay as key point of contact Oversee lobby operations to ensure a seamless arrival and departure experience Proactively manage daily operations including arrivals, departures, and events Maintain accurate guest profiles to enhance personalisation and repeat business Handle guest feedback and post-stay communications professionally across platforms Anticipate guest needs and resolve issues efficiently with full ownership Support revenue growth through upselling and awareness of hotel promotions Ensure service delivery consistently meets standards Uphold brand values, professionalism, and discretion in every interaction The perks of working at The Bristol Refer a Friend Bonus Scheme - £400 when you refer a friend Free car park 28 days of holiday including public holidays, increasing to 33 days with length of service Free meals on duty Discounted hotel rooms for you, your family and friends 50% off food when dining with the Doyle Collection Great location with easy access to public transport In-house training team dedicated to your personal development Reward and recognition programmes Save money with our Cycle to Work scheme Plan for your future with our pension Mental and physical wellbeing tools Step Forward Day - a day to spend giving to charity Monthly team engagement and communications events Staff summer and Christmas parties

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