Guest Experience Manager - Luxury Estate, Surrey Salary: £41,500 - £53,000 Location: Surrey We are seeking an exceptional Guest Experience Manager to join a 5* luxury estate in Surrey. This is an exciting opportunity for a service-driven hospitality professional to elevate the guest journey across every touchpoint and ensure our resort continues to deliver unforgettable, personalised experiences.

As Guest Experience Manager, you will lead our front-of-house, concierge, and guest relations teams, ensuring warm, intuitive, and seamless service at every stage of the guest journey. With a strong eye for detail and a passion for luxury hospitality, you will champion service excellence, enhance brand standards, and deliver memorable moments for every guest. Responsibilities Lead, coach, and inspire guest-facing teams to deliver consistently exceptional service Oversee the full guest journey, from pre-arrival communication to post-stay follow-up Manage all VIP and VVIP stays, ensuring tailored and personalised experiences Monitor guest feedback, analyse trends, and drive continuous improvement Collaborate closely with F&B, Spa, Rooms Division, and Events to ensure seamless operations Support the implementation of guest experience initiatives and new service programs Maintain a strong presence on the floor, engaging guests and mentoring your team Requirements Experience in a guest experience, front-of-house, or rooms leadership role in a luxury hotel or resort Forbes or LQA (Leading Quality Assurance) experience is essential A natural people leader with excellent communication and emotional intelligence Passionate about personalised, high-touch guest service Well-organised, proactive, and able to thrive in a fast-paced luxury environment Strong problem-solving skills with the ability to remain calm and professional under pressure

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