Groups, Conference and Events Executive Job Number: HOT0CG1Q Work Locations Hilton Croydon Hotel, 101 Waddon Way, Purley Way, Croydon CR9 4HH Key Responsibilities

Receive and convert incoming enquiries to achieve targets and maximize revenue. Build strong relationships with customers to fully understand their needs. Plan and communicate guest requirements to a high standard to ensure the delivery of events in hotels where no separate planning team.

Tasks

Handle enquiries – email and phone in line with training, including negotiation using demand calendar, pricing and diary management tools. Enter data into Delphi FDC following the correct SOPs. Accurately manage activities with maximum information in the system. Use and track sales promotions including XSELLS and KIITF. Close deals to confirm business, using necessary tools to drive revenue and confirmations. Contract the business with maximum information, necessary paperwork/payment to ensure planning information is captured. Make changes, update system and ensure revenue is correct before handing over. Work closely with the Revenue Manager, GCE Manager or GCE Director to support conversion, engagement and revenue. Attend daily huddles on event planning actions and communicate details in BEO for operations team. Audit actions quality report from coordinators.

Required Qualifications

Education: High school or GED. No travel requirements.

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