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Job Description

Permanent vacancy - Group Quality Manager

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Location - Hillington

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Salary - £45k - £55k

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Monday to Friday 9am - 5.30pm

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Role Overview

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We are strengthening our quality systems to support continued international growth. The Group Quality Manager will lead the development, governance and continuous improvement of an integrated Quality Management System, taking it through to ISO 9001 certification and ongoing compliance. Based at our Hillington (Glasgow) head office, the role works across UK and international operations, including close collaboration with our Taiwan manufacturing site.

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Key Responsibilities

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\n Lead the design, implementation and ongoing improvement of an ISO 9001-compliant Quality Management System. \n

Own QMS governance, including management reviews, KPIs, non-conformance, corrective action and risk management. \n

Act as escalation point for customer and supplier quality issues, driving structured root-cause analysis and resolution. \n

Oversee supplier quality management and support performance monitoring with Supply Chain. \n

Manage compliance with regulatory and product certifications (UL, CE, UKCA). \n

Drive a culture of continuous improvement, prevention and quality best practice across the business. \n

Report quality performance, trends and risks to senior management. \n

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Experience & Skills

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\n Degree in Quality, Engineering or related discipline (or equivalent experience). \n

8+ years' experience in quality management within manufacturing or industrial environments. \n

Proven leadership of ISO 9001 implementation, certification and audits. \n

Strong working knowledge of ISO 9001 and regulatory certifications (UL, CE, UKCA). \n

Experience applying Lean, root cause analysis or similar continuous improvement methods. \n

Confident influencer able to work cross-functionally without direct authority. \n

Strong analytical skills with experience defining and tracking KPIs. \n

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Why Join?

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\n Lead ISO 9001 certification within a growing international technology business. \n

Shape quality strategy and governance at a senior level. \n

Work across UK and global operations, including international manufacturing partners. \n

Build and develop a long-term quality function as the organisation scales. \n

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Salary: £45k-£55k (DOE)

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Benefits: Pension, optional health insurance, death in service cover

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Blue Arrow is proud to be a Confident Employer and is committed to helping find great work opportunities for great people.

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