GP Operations Manager

Overview

Operational delivery (across sites)

• Manage daily operations across the main SW9 surgery and the North Lambeth branch, ensuring consistent service standards.
• Oversee appointment scheduling, patient flow, and administrative systems, using EMIS and other digital tools effectively.
• Attend the branch site regularly to monitor performance, address issues, and maintain compliance standards.
• Support planning for the transition to a new, purpose-built Vauxhall site, ensuring operational readiness ahead of relocation.

Team management & HR

• Provide direct line management to reception, administrative, and HCA teams, acting as the first point of contact for staffing matters.
• Handle core HR processes including recruitment, onboarding, absence management, performance issues, and disciplinary matters, escalating complex cases where appropriate.
• Ensure staff records and HR documentation are accurate, up to date, and fully compliant.
• Foster a structured, supportive working environment with clear expectations and accountability.

Governance & compliance

• Assist in meeting regulatory and compliance requirements, including CQC standards, infection control, and NHS/local policies.
• Coordinate routine checks, training, servicing, and audit actions as required.
• Act as the operational lead during inspections, ensuring preparedness across teams and documentation.

Service development

• Identify inefficiencies and implement improvements to enhance access, workflow, and patient experience.
• Contribute to service redesign linked to the new Vauxhall premises, including new processes and pathways.
• Support teams through change, ensuring smooth adoption of new systems and ways of working.

Essential

• You need to have experience in a managerial capacity in a GP or primary care setting within an operations, senior admin, or management role.
• Confident user of EMIS with hands-on experience.
• Proven ability to lead and develop front-line teams in a healthcare environment.
• Practical HR experience, including managing absence, performance, and employee relations.
• Clear communication skills and a professional approach.
• Ability to travel between sites

• Experience working across multiple GP sites.
• Involvement in practice moves, mergers, or large-scale service changes.