Job TitleGlobal Process Owner - Order-to-Cash (OtC)LocationLondon 3 days a weekContract Type6 months initiallyDepartment & Position OverviewThe Global Process Owner (GPO) - OtC is accountable for the end-to-end Order-to-Cash process across all entities and regions. The role owns global design, governance, performance, and continuous improvement of OtC processes to ensure revenue integrity, effective credit risk management, optimal cash collection, regulatory compliance, and seamless integration within ERP and CRM systems. The GPO serves as the ultimate authority for OtC process design, standards, and system configuration, impacting customer master data, billing, revenue recognition, collections, cash application, and dispute management, while managing statutory, contractual, and regulatory variations across jurisdictions.Key ResponsibilitiesGlobal Process Ownership & DesignOwn and maintain the global OtC process framework across all entities and regionsDefine and enforce global standards for customer onboarding, credit assessment, order processing, billing, cash application, and collectionsDetermine global standards versus approved local variants while minimising unnecessary complexityAct as Global Process Design Authority for OtC within ERP and CRM systemsGovernance, Controls & ComplianceEnsure OtC processes comply with global accounting policies, internal control frameworks, and regulatory requirementsOwn the design and effectiveness of key OtC controls, including segregation of duties, approval limits, credit limits, and revenue cut-off controlsGovern customer master data and credit policies in line with internal control and audit requirementsPartner with internal and external audit teams to ensure control robustness and remediation of gapsPerformance & Working Capital OptimisationDefine and monitor global KPIs, including Days Sales Outstanding (DSO), billing accuracy, invoice cycle time, cash application timeliness, bad debt rate, and dispute resolution cycle timeDrive improvements in billing accuracy and first-time-right invoicing to reduce disputes and reworkLead initiatives to improve cash forecasting accuracy and optimise working capital performanceTransformation & Continuous ImprovementDevelop and own multi-year OtC transformation and optimisation roadmap aligned to the broader finance strategyStandardise and automate billing, collections, and cash application processes to reduce manual intervention and improve efficiencyLead ERP/CRM enhancements impacting OtC processes, ensuring alignment to global standardsChampion digital enablement, including workflow automation, reporting dashboards, and customer self-service capabilitiesKey CompetenciesDeep expertise in global Order-to-Cash processes within complex, multi-entity organisationsStrong experience in revenue operations, billing, and credit management in technology, software, or services environmentsKnowledge of internal controls and audit requirements within OtCExperience with subscription, SaaS, or long-term contract billing models highly desirableEffective stakeholder management and influencing skills at senior levelsStrategic process ownership with a continuous improvement and automation mindsetStrong analytical capability and data-driven decision-making skills #J-18808-Ljbffr