Location
Hybrid role with a combination of remote and European office work; international travel will likely be required.
The Opportunity
The GPO owns the end‑to‑end process across several different teams and regional boundaries. With support from our Technology Function, the GPO has the authority to deliver technological and process changes. The role works closely with all Functional Programme Directors and other GPOs to align ways of working and opportunities.
The role will lead on the standardisation, automation, and streamlining of relevant processes to align with industry best practice and competitive benchmarking. The GPO has ultimate responsibility for the strategic and process performance, along with realising its objectives, supported and measured by key process indicators.
What You Will Be Doing
As a global process owner, you will lead large‑scale system design and standardisation of Order to Cash, Source to Pay, and Plan to Fulfil processes.
You will evolve in the role, and in the future, you will have been integral in revolutionising the way we operate Accounts Receivable and order handling globally into standardised, automated processes utilising SAP.
Some of your key responsibilities and aims will be to:
Set and deliver the strategy and main value drivers for the end‑to‑end process, contributing to the company’s key objectives.
Lead engagement with key stakeholders to identify improvement areas that deliver significant benefits across the value streams.
Develop robust plans to prioritise, manage, and deploy improvements across value streams, delivering them in a timely manner with significant benefits.
Recommend robust ways of working aligned with Regions & Functions, execute strategy, and build a scalable business model.
Identify and support candidates to build capability in process management and Lean Six Sigma training programmes aligned with accredited LCS standards.
Develop the end‑to‑end systems strategy for these prioritised processes in partnership with Technology.
Drive process standardisation, implementation, and adoption across e2e processes to enhance efficiencies and effectiveness.
Collaborate with other GPOs to ensure end‑to‑end integration, consistency, and process and systems quality improvements.
Define and monitor service levels and KPIs, including service reviews and major service events.
Manage interactions between Regions & GSBS, acting as a point of contact and escalation route for local teams.
Influence and align multiple stakeholders to ensure consistent and efficient processes that meet business needs.
How You Will Make a Difference
You will be the strategic driver in improving end‑to‑end processes, demonstrating benefit through improved cost, quality, and service delivery metrics. You will ensure that improvements are prioritised and planned robustly, with a clear roadmap and benefits delivery plan. Working flexibly across the value streams, you will adopt an agile delivery approach to realise improvement benefits at pace.
What You’ll Bring
Comprehensive understanding of business and data analysis practices, tools and techniques such as requirements and business modelling.
Comprehensive leadership of diverse regional and functional teams, delivered through strong commercial experience.
Experience of large ERP systems implementation and associated processes (preferably SAP ECC6, S4/Hana, SAP Analytics Cloud and BPC/AFO).
Demonstrable experience of policy implementation, best practice and process improvement, with evidence of standardisation and improvement implementation.
Ability to simplify and translate complex problems, processes or projects into component parts and explore them strategically and systematically.
Effective communication skills, with an ability to influence and align a diverse group of senior stakeholders throughout the organisation.
Experience and extensive knowledge of business operations in a complex, global business across multiple finance and outsourced function areas.
Experience of audit, control and compliance in a global environment.
Change management skillset to understand necessary changes and drive them at every level.
High level of commercial and business acumen and understanding of the markets RS operates within.
Desirable Skills & Experience
Lean/Six Sigma
Change Management
FMGG and/or Distribution
We Are RS
We’ve been solving industry problems for over 80 years, turning ‘what ifs’ into ‘why nots’ and the impossible into the possible. Our purpose is to make amazing happen for a better world.
We offer service and product solutions to over 1.2 million customers globally, shipping a parcel every 2 seconds to over 130 countries. With over 800,000 stocked and 3 million unstocked products, we’re a trusted partner to the world’s leading industries.
We’re looking for curious, driven, and empathetic professionals to join our journey—people who think differently, act with purpose, and want to make a real impact.
Rewards
Our Reward Strategy Philosophy offers market‑competitive base salaries and opportunities to participate in short‑term incentive plans, enabling people to share in the company’s success. The total reward package includes financial, wellbeing, lifestyle, and a global recognition programme.
Ready to Make Amazing Happen?
Join approximately 9,000 colleagues and help shape the future of our industry. Wherever you are, it all starts here.
Apply now and make RS a part of your journey.
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