Global Mobility Account Manager – German Speaking

Job Type: Permanent

Location: London

Salary: Negotiable + Bonus + Benefits

Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business.

The Role

Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs

Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer

Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution

Ensure that resourcing on the account is managed commercially and without risk to service delivery

Conduct root cause analysis of issues to prevent reoccurrence

Support the optimisation of the Client Manager’s revenue opportunities for each client account

Support Client Manager in implementing annual business development plan for client portfolio

As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects

Oversight for all management reporting related to service delivery

Drive cost and process efficiencies for client portfolio

Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented)

Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme

Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes

Ensure service issues are dealt with effectively

Understand all aspects of the contract and how to perform against it

Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets

Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed

Undertake projects and consulting work, as requested by senior leadership

Maintain competitor awareness and market activity understanding

Understand the clients’ business, how our service affects it and how improvements can impact their performance

Be comfortable in discussing wider product offerings to existing clients and targets

The Person

To be successful in the role, you’ll have the following skills and experience:

Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance.

Successfully managing international relationships

Capability to present in sales proposal situations

Educated to a minimum of ‘A’ level or equivalent, ideally with a Bachelor’s degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc.

Fluency in oral and written English & German is essential.

Familiar with the usual Microsoft software packages

Excellent communication skills, innovative and creative thinking, customer centric approach

Leads by example

Working with and delivering through others

Team player, wiling to actively support account team and be hands-on with delivery when required

Market Awareness and strategic thought around new opportunities

Ability to build and maintain relationships

Integral in conflict resolution within the organisation

Attention to detail and timely response

Robust follow-up on delegated tasks to ensure appropriate results

Adherence to established guidelines and procedures

APPLY NOW

To apply for the position, please send your CV to Andy Shaw via the ‘apply now’ button.