Title: Global Marketing Manager - Performance and OperationsLocation: LondonDepartment: Brand and DevelopmentReporting to: Global Head of MarketingTime Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars, and cultural experiences.What We’re Looking ForWe’re searching for a Global Marketing Manager to join the global Time Out Market team, based out of our London HQ. This is a central role responsible for shaping marketing strategy and performance across all Time Out Markets, spanning digital channels and in-market activations.Acting as the connector between HQ and local marketing teams across multiple international markets, enabling consistent and high-performing execution. The role enables the planning and delivery of high-impact campaigns and experiences, ensuring consistency, governance and measurable commercial impact that drives footfall, engagement and revenue.You’ll be a proactive, data-driven marketer who can shape global campaigns, deliver toolkits and frameworks, and provide strategic support to local teams. The role requires someone who can balance global oversight with detail-oriented delivery, acting as the connector between HQ and markets while ensuring strong brand and performance standards across all channels. The Markets own the execution. This role and the Marketing team supports strategy, frameworks and performance standards, enabling local teams and agency partners to deliver effectively.Success in this role will be measured by improvements in market-level marketing performance, including traffic, conversion, revenue and ROI across campaigns and activations.Key ResponsibilitiesMarketing Performance & OptimisationDefine and implement performance frameworks across all markets, ensuring consistent measurement of traffic, conversion, and ROIMonitor campaign performance across channels and provide data-led recommendations for optimisationEstablish benchmarks and ensure accountability against agreed KPIsBuild and maintain centralised reporting dashboards for global visibilityGlobal Marketing OperationsDevelop and distribute toolkits, templates, and playbooks to support local executionLead the monthly marketing meetings across all markets, scheduling dates, setting agendas and timelines, ensuring teams are prepared with relevant updates, and providing structured guidance during sessions alongside clear follow-ups and actions.Standardise processes to ensure efficiency and consistency across marketsSupport local teams in implementing campaigns in line with established frameworksCoordinate with internal teams to ensure smooth execution of marketing initiativesManage the access and subscription to all global platforms used locally by the markets, such as Yext, Canva, Tripadvisor, Google My Business, Sprout and more. Be on hand to manage any issues or support tickets needed, and ensure all relevant accounts and listings are connected and working correctly.Digital CampaignsLead the global paid digital approach by setting strategy, frameworks and guardrails across social, search and display, supporting markets and agency partners to execute high-performing campaigns across local, regional and global activity.Guide local marketing managers on campaign ideation, set-up and performance tracking.Lead on new Markets opening digital strategy – a key decision maker in appointing the local agency and agreeing KPI’s, working with the local Marketing ManagerDefine asset requirements and ensure delivery aligns with campaign strategy, brand standards and performance objectives.Establish and track performance benchmarks across markets, ensuring campaigns deliver against agreed KPIs including traffic, conversion and ROI.Campaigns & ActivationsSupport markets in the planning and development of local activations, events and partnerships, ensuring alignment with brand standards and commercial objectives.CRM & LoyaltySupport the development and rollout of CRM and lifecycle marketing frameworksEnable markets to execute campaigns that drive retention, repeat visits, and customer engagementProvide guidance on segmentation, targeting, and campaign performance trackingWebsite & CMSEnsure CMS effectiveness across all market websites by setting standards, supporting local teams in content management, and leading training and issue resolution to maintain a high-performing, up-to-date digital experience.Define and maintain CMS standards and processes across all market websitesSupport local teams with content management, troubleshooting, and trainingPartner with product and tech teams to improve SEO, UX, and conversion performanceOversee end-to-end website readiness for market launches, working with Time Out Media and tech teams to manage setup, go-live timelines and multi-language delivery, including the development of new language builds in emerging markets.Monitor and report on web performance, sharing insights and recommendations with markets.Understand the PR launch moments in each market for tracking across web and social3rd Party PlatformsOversee and coordinate activity on third-party booking platforms for events and group bookings, ensuring listings and campaigns are up to date, optimised and on brand in collaboration with the local Marketing ManagersTrack performance and liaise with markets on opportunities for conversion growth.Social Media SupportSupport on global paid social strategy, ensuring content is optimised, engaging and aligned with the brand.Partner with local teams to enhance organic and paid social performance.Enable markets to develop effective social strategies, calendars and activations in collaboration with their agencies.Work with design team on brand social media standards, ensuring brand consistency across all market platforms while keeping the personality of each marketWhat We’re Looking For in a CandidateProven ability to drive marketing performance, with experience linking activity to revenue, ROI and commercial outcomesStrong commercial acumen and reporting skillsStrong experience shaping and guiding paid digital strategy, with secondary expertise in CRM, underpinned by a solid understanding of analytics, reporting and data-driven decision makingExperience developing and scaling marketing frameworks or playbooks across multiple marketsExperience working across multiple markets, regions or business models, with the ability to balance global consistency and local relevanceExperience operating within a central or regional marketing function, supporting multiple markets or business unitsExperience operating in fast-paced, multi-market or international environments, ideally within hospitality, retail or consumer brandsComfortable overseeing campaign planning, execution and performance through markets and agency partnersStrong understanding of digital platforms and tools such as Google Ads, Meta Ads Manager, Google Analytics, email marketing platforms and CMS systems, with the ability to guide markets and agencies on best practice and performanceSignificant experience in marketing with a focus on digital, ideally within hospitality, food & beverage, retail or lifestyle brandsExperience working with third-party booking or ticketing platforms is a plusStrong stakeholder management skills, with the ability to influence and align teams across markets and functionsCollaborative leader who inspires teams and fosters cross-functional alignmentComfortable operating with ambiguity and building structure in evolving, fast-growth environmentsCulturally aware with the ability to work effectively across different geographies, cultures, teams and sensitive to market nuancesAbout our cultureAt Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business. #J-18808-Ljbffr