Global Head of Credit Risk Management Services – London, United Kingdom. Posted over 30 days ago (Job Requisition ID: 25870426).

Job Background / Context: ICM Global Credit Risk Management Services (CRMS) supports the credit production process by capturing and maintaining credit facility data for WLCR and CCR products globally. CRMS coordinates the alignment of policies, processes, controls, data, reporting and governance across wholesale lending capabilities. The pillar's core functions include:

• Credit facility setup and maintenance
• Excess approval management
• Document custody and tracking
• Regulatory reporting

CRMS is responsible for the design, implementation and execution of processes to manage credit risks while ensuring a sound control environment and an excellent client experience.

Job Purpose

Provide leadership and strategic direction for CRMS globally, including direct management of over 300 people. Maintain close interaction and coordination with ICM, Banking, International, CCB, Treasury & Trade Solutions, Risk Management, Operations, Legal and Finance. Maintain frequent, high‑level interaction with senior management across all lines of defense and local regulatory authorities. Cover diverse portfolios including global and top‑tier local corporates, commercial entities, financial institutions, central banks and public sector clients. Institute and ensure effective controls and processes that meet all internal policies and regulatory expectations. Lead projects and collaborate with various working groups to enhance processes, controls, performance and efficiency supporting ICM, Client and Citi’s strategic direction.

Key Responsibilities

• Act as the global CRMS point of contact and represent the function at a senior level in global business forums.
• Partner with global leadership to define and execute the CRMS target operating model in conjunction with wholesale credit programs.
• Effectively control and manage the global CRMS function.
• Identify, develop, and implement initiatives that increase efficiency, strengthen controls, improve data quality and the overall client experience.
• Serve as the key contact for internal and external audits.
• Lead projects and provide valuable input with working groups to enhance processes, controls, performance and efficiency.
• Partner with Product Management to reduce risk, automate, and streamline through technological capabilities.
• Recruit and select staff; coach, mentor, develop, train, motivate, and evaluate team members, including succession planning.
• Represent global initiatives to standardize or refine the global credit process; reassess processes and contribute to the implementation of enhanced, streamlined standard processes.
• Contribute to the implementation of Institutional Credit Management global and regional strategic plans.
• Manage operational risk and controls by tracking and monitoring key performance indicators, conducting regular Manager Control Assessments (MCA), and using continuous process improvement techniques to identify weaknesses and implement corrective actions.
• Build and maintain a robust control environment across all areas of responsibility and eliminate manual touch points.

Experience / Knowledge

• Capable manager who can deliver high‑quality service in a demanding, constantly changing and frequently ambiguous environment.
• Risk‑based thinking and analytical mindset; capacity to proactively anticipate, identify and resolve problems.
• Significant operational experience in credit risk management or related areas.
• Demonstrable ability to achieve positive outcomes against rigorous objectives.
• Knowledge of best practices and trends in credit risk management and understanding of local regulatory environments.
• Experience applying strong project‑management discipline, governance & controls, and change‑management programs.
• Product development and program‑management leadership preferably within the business.
• Experience managing multiple teams of senior professionals through other senior managers.

Qualifications

• Bachelor’s or university degree required; master’s degree and managerial experience a distinct advantage.
• Consistent track record as a Program or Project Manager, Transformation Lead, PMO, or hands‑on credit and risk management professional.
• At least 15 years’ experience in product development, banking or credit risk management, including 10+ years of managerial experience.
• In‑depth understanding of global and local trends in financial reporting and standards, including regulatory reporting.

Competencies

• Resilience, adaptability, and the ability to stay focused.
• Ability to achieve results through stakeholder influence, client leadership and participation in virtual teams.
• Analytical skills to solve complex, ill‑defined problems and develop practical solutions.
• Ability to work in a dynamic and fast‑paced environment.
• Attention to detail.

Job Family

Group: Operations – Transaction Services
Family: Transaction Capture Services

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, status as a protected veteran or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools or apply for a career opportunity, please contact the Accessibility Services team.

Job ID: J-18808-Ljbffr