German Speaking Customer Service Administrator (Fixed Term Contract)

Feltham

Ref: 4277GC

Company Profile

An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.

Responsibilities

German Speaking Customer Service Administrator (Fixed Term Contract)
Location: Feltham
Hybrid work after training
Salary: £27,500 per annum plus bonus and excellent benefits
Ref: 4277GC

Main duties:
To support the Customer Service department via emails, chats and phone calls as well as coordinate the return of products

The Role:
– Answering telephone calls and emails in a timely and professional manner
– To deal with replacement inquiries from distributors, resellers and customers
– Ensuring all customers’ queries are dealt with efficiently and timeously also providing relevant feedback
– Managing logistical issues and deal with all replacements ensuring customer satisfaction
– Liaising with internal departments – Technical team, accounts, warehouse etc.
– To arrange shipments
– All administration relating to role – database, reports, work records etc.

Candidate's Profile

– Fluent in German (written and spoken) essential
– Previous Customer Service or Admin experience needed
– Excellent communication skills
– Customer service focused
– Confident, proactive and dynamic
– Computer literate (excel, outlook, CRM system)

£27,500 per annum plus Bonus and excellent benefits