German Speaking Customer Care Administrator Home working with one day per month at the office We’re looking for people to join the German Customer Care team that want to work for a unique company with lovely, kind and generous people. Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. The German Customer Care Administrator is the first contact point and the role is to truly represent the values and principles of customer service. German Customer Care Administrator Key Responsibilities: • Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements. • Process customer orders via various Non-Voice channels (Quick Order, Web Order, Fax) using in-house system software in line with policies and service level agreements. • Receive and make outgoing phone calls to German customers where appropriate in order to achieve a satisfactory resolution. • Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. • Ensure a proactive, flexible and positive approach at all times when handling customer requests. • Participate in the ongoing development of German Customer Care and the wider business and proactively contribute to personal learning and improvement. • Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio.

Key Attributes Passionate about delivering excellent customer service. • Must be fluent in both oral and written English and German. • Ability to learn the sales process and ordering systems. • Excellent communication skills with both internal & external customers. • Able to build good relationships at all levels with a positive and flexible approach. • Able to solve problems, have initiative, and open to continuous improvement and learning. • Must be positive, resilient and adaptable to change

What we offer you: · Rewarding salary packages Contributory pension scheme of up to 6% · Opportunity to buy & sell holiday · Gym membership discounts · Contributory hospital and health cash plan · Discounts at leading brands and retailers · Relocation support package for anyone located 50 miles or more from the office. · Cycle2Work scheme · Eye care vouchers · Free own label nutritional and personal care products at work · Life assurance

This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at their St Neots office. You will also need to attend the office for induction training for the first week accommodation will be provided for this training. Sample Shift Pattern:: 5-week rotation (standard): £26,500 per year o Week 1: Monday to Friday. 07:00 – 15:15 o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 o Week 3: Monday to Friday. 11:00 – 19:15 o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 o Week 5: Monday to Friday. 11:45 – 20:00