German Operational & Customer Experience Executive

About the Role:

We are looking for a driven, detail-oriented Operational & Customer Experience Executive to join our team, focused on our German market. You’ll play a critical role in ensuring our logistics, courier operations, and customer experience are executed seamlessly, working closely with our 3PL warehouse in Germany, courier partners, and internal teams. Whilst providing an on brand experience directly with our customers.

Key Responsibilities:

Operations & Logistics

Act as the primary operational liaison between our business and the 3PL warehouse in Germany. Monitor daily order fulfilment, inventory accuracy , and dispatch timelines . Continuously check on any operational challenges an order may face including order amendments and courier address changes Collaborate with the 3PL's Account Management Team to proactively resolve any warehousing or courier issues. Lead root cause analysis of operational problems and implement sustainable solutions feeding this back to the wider business. Track and manage return rates, damages