Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email.  This role will work with the German market, so a native German speaker is required.  The role would start in February and is a 6month contract initially.

Main Duties

Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings

Skills and Knowledge

Native German speaker You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience.

Salary, Hours and Benefits

£13 per hour 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code