Interviews will take place on 28 July 2025.

About the role

About us: Our team at Citizens Advice Swansea Neath Port Talbot help roughly 6000 people a year with over 18000 different issues. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Role: We need a generalist adviser to help people find a way forward by providing accurate, tailored and effective information and advice.

Specific requirements:

- Experience delivering advice with a particular focus on benefits, and debt as well as

housing, employment, immigration, discrimination, and family issues.

- Managing workloads and prioritising tasks

- What you can bring to our organisation

You will also have strong IT skills and be able to communicate clearly and effectively face-to-face, in writing and over the phone.

Reports to: Team Leader

Location: Swansea Office and outreach locations throughout Neath Port Talbot.

Contract: Permanent

Hours: 37

Benefits of working for us:

- A positive working environment

- Up to 30 days annual leave plus bank holidays

- Additional leave for long service

- 6% Employer pension contribution

- Learning and development opportunities

- Staff Welfare programme

- Family friendly policies

- As much tea and coffee as you can drink, biscuits are optional

Trainees will be considered but trainee generalists must have prior knowledge and awareness of current debt and benefits areas