General Manager Overall Purpose The Operations Manager is responsible for the strategic direction and day-to-day performance of a high-growth takeaway brand. This role will lead operations across multiple sites (or a flagship location), ensuring exceptional food quality, customer service, and commercial performance. You will drive revenue growth, operational efficiency, and brand consistency, while building high-performing teams and delivering an outstanding customer experience both in-store and via delivery platforms. As the central point of leadership on-site, you will oversee all operational functions including kitchen performance, front-of-house service, delivery operations, staffing, and local marketing initiatives. Key Responsibilities & Accountabilities Leadership & Culture

Lead, inspire, and develop on-site teams to deliver exceptional customer experiences Create a high-performance culture focused on speed, quality, and consistency Recruit, train, and retain a strong team across kitchen and service functions Promote a positive, inclusive, and accountable working environment

Operations Management

Oversee daily operations including food preparation, order fulfilment, and delivery coordination Ensure all processes are efficient, scalable, and aligned with brand standards Maintain high standards of food safety, hygiene, and compliance at all times Manage stock control, ordering, and waste reduction Commercial Performance

Drive sales growth through operational excellence and local marketing initiatives Monitor KPIs including revenue, labour costs, food margins, and delivery performance Identify opportunities to improve profitability and implement cost-control measures Support new site openings and contribute to expansion strategy where required

Customer Experience

Ensure a seamless and high-quality experience across in-store and delivery channels Monitor customer feedback and implement improvements to service and product Champion a customer-first mindset across all team members

Delivery & Technology

Manage relationships with third-party delivery platforms (e.g., Uber Eats, Deliveroo, Just Eat) Optimise online presence, menu performance, and delivery times Ensure smooth integration of systems and technology across operations

Compliance & Standards

Ensure full compliance with food safety regulations, health & safety, and licensing laws Conduct regular audits and maintain accurate records Uphold brand standards across all touchpoints

Key Relationships Internal: Senior Leadership Team, Marketing, Finance, HR External: Delivery partners, suppliers, local community, customers Qualifications & Experience

Proven experience in a fast-paced takeaway, QSR, or hospitality environment Experience managing teams and driving operational performance Strong commercial awareness with experience managing budgets and KPIs Experience with delivery platforms and multi-channel food operations preferred Track record of improving efficiency and customer satisfaction

Key Skills & Competencies

Strong leadership and people management skills Highly organised with excellent attention to detail Results-driven with a proactive mindset Ability to thrive under pressure in a fast-paced environment Strong problem-solving and decision-making ability Excellent communication skills

Values & Behaviours

Customer First: Deliver outstanding service every time Ownership: Take responsibility and drive results Teamwork: Collaborate and support others Excellence: Strive for continuous improvement Innovation: Embrace new ideas and ways of working

Additional Information This role requires flexibility, including evenings and weekends, in line with business needs. The successful candidate will play a key role in scaling the business and shaping its operational future. #J-18808-Ljbffr