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Role Overview:

Attend sites to prepare comprehensive and accurate specifications and quotes for installation projects, ensuring all details are communicated to relevant stakeholders. The role involves providing support and guidance to engineers during projects and conducting quality inspections upon completion to ensure compliance.

You will promote the importance of quality work and professional attitudes, fostering an environment that encourages employee development, good relations, team building, and adherence to quality standards.

Key Responsibilities:

Specification and Quoting : Prepare detailed and accurate specifications for installations following site visits, ensuring client needs are met within legislative boundaries

Procurement : Order all necessary parts and subcontracted services for confirmed installations, ensuring timely availability and delivery

Communication and Support : Relay installation details to all relevant parties, providing both on-site and off-site support and guidance to engineers to ensure compliance with business quotes

Operational Management : Manage the day-to-day operations of operatives, providing technical support, encouragement, and training to ensure the completion of an agreed number of jobs per week

Client Relations : Serve as a key contact for clients, assisting in developing relationships and resolving problematic jobs. Attend and facilitate the resolution of customer complaints, including site visits and providing technical overviews, ensuring professional representation of the company

Quality and Professionalism : Promote the importance of quality work and professional attitudes, fostering an environment that supports employee development, good relations, team building, and quality standards

Follow-Up : Address recalls after an engineer has attended a property more than twice, providing management with details of the work and suggestions for preventative measures or training needs

Compliance : Ensure client contractual and specific requirements are met and, where possible, exceeded

Communication : Convey company procedures and client requirements to operatives through daily contact and structured monthly Toolbox Talks

Training and Support : Assist the Head of Region and Install Manager with training requirements and technical support for both existing engineers and new starters

Quality and Safety Audits : Conduct quality checks and health and safety audits to a predetermined target volume, communicating outcomes and completing reports for client meetings

Skills & Experience

NVQ Level 2/3 in Heating and Ventilation or equivalent

(essential)

Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1

(essential)

Valid UK driving licence

(essential)

Previous practical experience in heating system surveys or domestic installation projects

(essential)

Solid understanding of gas safety regulations and industry standards

Strong problem-solving skills and the ability to work independently

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

£38,000 - £44,000 per annum

Company vehicle and fuel card supplied

Uniform, PPE & mobile device supplied

Contributory pension scheme

Life assurance

20 days + Bank holidays

Enhanced maternity, paternity, adoption leave and other family friendly policies

Sureserve Benefits Hub, accessing over 1000 retail discounts

Virtual GP service, available for employees and immediate family

Employee Assistance Programme (EAP)

Bike2Work Scheme

EV Car Scheme

Employee engagement events and Employee Voice programmes

Strong opportunities for career growth and development

Sureserve Legends

celebrating the fantastic ways in which our employees live our values

Committed to & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of , colour, ancestry, religion, sex, origin, , , citizenship, marital status, disability, gender , or Veteran status. We are committed to developing talent at all levels, ensuring equality, , and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them.

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.

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If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.