Front-of-House Concierge – Corporate Healthcare

Location: Battersea Power Station, London

Salary: (depending on experience)

LIPS Healthcare is the UK’s largest collective of leading teaching hospital consultants, providing world-class private care at our flagship site at Battersea Power Station. We are seeking an experienced and professional Front-of-House Concierge to join our team — with an exciting opportunity to grow into a leadership role and build a best-in-class front-of-house service.

About the Role

As our Front-of-House Concierge, you will be the first point of contact for patients, visitors, and consultants, delivering an exceptional and personalized welcome. This role is ideal for someone who takes pride in creating a warm, professional environment and wants to develop a team as we grow.

Key Responsibilities

• Greet patients, visitors, and consultants with warmth, professionalism, and discretion.

• Act as the main contact for all front-of-house and patient enquiries.

• Provide information on appointments, clinic services, free on-site parking, and local amenities.

• Support patients with additional requests such as taxis, couriers, or onward travel.

• Maintain immaculate front-of-house and waiting areas at all times.

• Manage visitor access, sign-ins, and liaise with security teams to maintain a safe environment.

• Receive and distribute deliveries and correspondence.

• Handle any concerns or complaints promptly and professionally, ensuring a positive resolution.

• Help build and manage a growing team of front-of-house staff, including training and day-to-day supervision.

About You

• We are looking for a confident, experienced concierge professional with:
• Minimum 3 years’ experience in a front-of-house, concierge, guest services or reception role in a corporate, luxury hotel, high-end residential or private healthcare setting.
• Excellent communication and interpersonal skills.
• A passion for delivering exceptional service.
• Strong organisational and multitasking skills.
• A professional, well-presented approach and excellent attention to detail.
• Ambition to grow into a leadership/management role.
• Right to work in the UK.

Package & Benefits

• Competitive salary

• Free staff parking at Battersea Power Station

• Paid annual leave

• Uniform provided

• Ongoing training and career development opportunities within London’s premier private healthcare group

Ready to take the next step?

If you’re passionate about service excellence and want to build your career in a prestigious healthcare setting, we’d love to hear from you.

Apply today with your CV