My client, a leading London Law Firm are looking for an experienced Reception Team Leader to join their growing team.

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Key Responsibilities

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Management support duties

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• Act as deputy for the Reception Manager in their absence.
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• Take a senior role within the reception team on a daily basis, to be available to assist with clients and staff queries, complaints or concerns.
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• Ensure the smooth running of reception, with sufficient cover at all times and group and individual tasks adequately performed.
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• Identify any performance issues to the Reception Manager and work to resolve these.
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• Liaise with suppliers and internal service providers (Catering, Cleaning, Security, AV, etc.) on immediate and emergency maintenance issues, ensuring any problems are dealt with, escalating appropriately.
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• Liaise with Facilities Helpdesk on immediate and emergency maintenance issues, ensuring any problems are dealt with, escalating appropriately.
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• Ensure on the job training, in accordance with the departmental standards, is provided and maintain a record of progress for each staff member.
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• Provide input for probation and formal performance appraisal discussions in line with firm's guidelines.
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• Manage and organise small/medium internal and external events.
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• Be familiar with basic Health and Safety requirements, including first aid and fire and emergency procedures.
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• Manage team rota with forward planning, taking into account lunch breaks, training, holidays, appointments, etc., ensuring last minute changes are made in order to provide cover as and when needed.
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• Carry out "New starter" inductions on a weekly basis or as required. Assist Facilities wider team if and when needed.
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• Manage Condeco/Eptura Engage room booking system, escalating accordingly when needed.
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• Liaise with taxi and car transfer companies, escalating accordingly when needed.
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• Create, update and check SOPs on a regular basis.  
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Reception Duties

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• Meeting and greeting client visitors, informing relevant parties of their arrival.
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• Escorting clients (internal/external) to their meeting rooms, taking their coats and any belongings, they might have.
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• Ensuring clients' needs are anticipated and always met and pro-actively seeking out ways in which to improve client satisfaction.
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• Checking the conference room bookings and liaising where appropriate with the kitchen, cleaners, AV and post room regarding refreshments and requirements.
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• Ensuring rooms are clean, tidy and stocked with stationery and other equipment.
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• Booking/managing meeting rooms using Condeco/Eptura Engage room booking system.
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• Answering the phone and handling any e-mail enquiries, including taxi bookings.
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• Dealing with complaints.
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Events & Seminars

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• Ensuring the smooth planning, organising and running of client seminars and events
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• Liaising with event leads/organisers to gather all information required and confirming the room bookings
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• Attending the weekly events meeting and coordinating from a facilities perspective
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• Ensuring adequate cover on the day to handle meeting & greeting and oversee cloakroom and set-up arrangements
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General

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• To liaise with all relevant managers regarding complaints, faults and repairs and keep the client informed.
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• To be fully aware of all firm policies, and work within the given procedures and standards.
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• To be an ambassador of the firm at all times, reliable, honest and an active member of the team.
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• To pro-actively promote the firm and its facilities.
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• Any other project as reasonably required by the Management Team.  
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Apply today for immediate consideration!

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