We are thrilled to announce an exciting opportunity for a passionate Front of House Manager to join a prestigious luxury residential property in Central London .

This role is ideal for a Front of House professional with a strong commercial background who is eager to broaden their experience within the luxury residential sector .

Key Responsibilities Ensure the highest standards of presentation are maintained at all times, with Front of House areas and teams consistently meeting five-star audit standards Proactively lead the visitor and resident experience , including lobby hosting, personalised welcomes, VIP handling, and group visits Directly manage the Front of House team, ensuring exceptional five-star service delivery at all times Develop, review, implement, and maintain Front of House SOPs , service manuals, and Health & Safety documentation Confidently conduct one-to-one meetings , monthly service reviews, investigations, disciplinary meetings, and overall team performance management

About You Minimum of 3 years experience as a Front of House Manager in a commercial reception and residential concierge services within a luxury or mixed-use development, delivering bespoke services, and engaging with HNW and VIP stakeholders. Strong leadership skills with the ability to build, motivate, and develop teams Proven experience managing large teams (15+ people) friendly, bubbly personality, service-driven, and confident in leading front-facing operations

If youre ready to take the next step in your career within a luxury residential environment, wed love to hear from you.

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