Front of House Estate Officer

New Today

We are working with a prestigious residential scheme based in SW London who are looking to hire for a Front of House Estate Officer to join their team. The role combines front-of-house customer service, estate oversight, and traffic coordination.
Hours: 4 days on, 4 days off - 7am to 7pm
Salary : £32,000 per annum
The Role:
Act as a visible and approachable presence across the estate, proactively assisting residents and visitors.
Deliver a five-star front of house experience, ensuring residents and guests feel welcomed, recognised, and supported.
Maintain exceptional personal presentation and professional standards at all times.
Perform all security functions as instructed by management, ensuring a safe and secure environment.
Inspect and monitor external and, when necessary, internal areas for security or health and safety concerns
Provide excellent visual standards and quality customer service for the development.
Be the first point of contact for residents and visitors, delivering a professional and welcoming presence..
Conduct operational site inspections, patrols, and CCTV monitoring as required.
Maintain and develop the onsite traffic management plan.
Generate and contribute new ideas to benefit the team and improve service delivery.
Take personal responsibility for understanding and following the company's Health & Safety policies and practices, identifying and reporting risks and hazards to continuously improve safety performance.
Required Experience and Technical Competency:
Experience working in a front-of-house, hospitality, concierge, residential, or customer-facing role within a high-quality environment.
SIA CCTV Licence - Training Program Available
Accredited Traffic Marshall - Training Program Available
Experience working outdoors and in a front-facing customer role.
Knowledge of Health & Safety requirements and legislation.
Knowledge of anti-discrimination and equal opportunity legislation.
Professional, patient, and calm manner.
Excellent written and verbal communication skills.
Proven ability to handle confidential information and sensitive matters with professionalism.
Willingness to undertake further training as required.
Foster a can-do attitude to encourage continuous improvement and team collaboration.

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Location:
South Ruislip
Job Type:
FullTime

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