Join The Newman Where REAL People Make a Difference
Be part of one of Londons newest luxury boutique hotels, now open in the heart of Fitzrovia. The Newman brings a fresh, vibrant approach to hospitality, combining thoughtful service, beautiful design, and a strong sense of community.
Were looking for a Front Desk Agent who brings warmth, care, and attention to every guest interaction. As the face of the hotel, youll be one of the first people guests meet, setting the tone for their entire experience.
Why Choose The Newman?
We believe great people deserve great benefits. Heres what you can expect as a Front Desk Agent at The Newman:
Experience Dinners and Stays
Wagestream
Retail Discounts Including Amazon, Nike, Asda and ASOS.
Enhanced Holidays & Holiday Buy-Back
Enhanced Family Leave
Discounts at The Newman and over 500 Preferred Hotels worldwide
Cycle to Work Schemes & Season Ticket Loans
REAL People Awards
Monthly Social Events & Gifts
Refer a Friend Bonus
Company Pension Contributions
Meals on Duty and Uniforms Provided
Tailored Career Development Programmes
Some benefits are conditional on length of service, recognising your ongoing contribution to The Newmans success
About You and The Role
As a Front Desk Agent, youll be a warm and welcoming presence for every guest, creating meaningful first and lasting impressions. You will play a key role in delivering a personalised and memorable experience, ensuring every guest feels recognised, valued, and cared for throughout their stay.
You will:
Manage check-ins and check-outs, assign rooms, issue keys, and handle payments or billing queries
Build genuine connections with guests, taking time to understand their preferences and personalise their experience
Anticipate guest needs and go beyond the expected to create thoughtful, memorable moments
Liaise closely with Housekeeping and other departments to ensure rooms are prepared to a high standard and aligned with guest preferences
Respond to guest requests efficiently and with care and arranging special touches
Be flexible to work varied shift patterns, including weekends and bank holidays
Experience with Opera Cloud and Knowcross is a strong advantage.
With a growing brand and exciting plans ahead, this is a great opportunity to develop your career in a dynamic, supportive environment where guest experience is at the heart of everything we do.
About The Newman
The Newman offers 81 rooms and suites, including a rooftop signature suite with a private terrace and dedicated wellness area. Guests can enjoy an all-day brasserie, Brasserie Angelica inspired by Northern European flavours, Gambit Bar with cocktails and local craft beers, and a full floor dedicated to wellness.
We welcome applications from everyone and celebrate diversity at The Newman. In line with the Asylum and Immigration Act 1996, all applicants must have the right to live and work in the UK. Youll need to provide documentation during the interview process.
TPBN1_UKCT