Job Description What you will do As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include: Managing and responding to customer enquiries across multiple channels (phone, email, digital).

Handling complaints, resolving issues, or escalating where necessary.

Collaborating with internal teams to ensure efficient resolution of customer issues.

Meeting and exceeding Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.

Supporting day-to-day processes to maintain an efficient helpdesk function.

What we offer Competitive Salary: Reflecting your skills and experience.

Genours & Flexible Leave Entitlement: 25 days of annual leave + Bank Holidays

Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.

Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security produ...