Kolae is a Thai restaurant from the team behind som saa, located in Borough Market!

At Kolae, a floor supervisor role involves leading and supervising service in a designated area, ensuring a high-quality dining experience, and potentially training new servers, while also learning about the unique Thai cuisine and Kolae's wine and cocktail lists. Here's a more detailed breakdown of the floor supervisor role at Kolae: Key Responsibilities: Supervising Service: Oversee and manage the service in a specific section of the restaurant, ensuring smooth and efficient operations.

Customer Experience: Focus on creating a positive and memorable dining experience for guests, including taking orders, making recommendations, and addressing any concerns.

Knowledge of the Menu: Become well-versed in Kolae's unique Thai food offerings, including dishes, ingredients, and preparation methods.

Beverage Knowledge: Gain familiarity with Kolae's wine and cocktail lists to assist guests with beverage selections.

Team Leadership: Potentially support the management team in training new servers, ensuring they are equipped with the necessary skills and knowledge.

Restaurant Operations: Participate in setting up and closing the restaurant, ensuring a clean and organized environment.

Guest Relations: Address guest inquiries, special requests, and complaints, ensuring their satisfaction.

Maintain Standards: Uphold Kolae's high standards of service, cleanliness, and presentation.

Skills and Qualifications: Excellent Communication and Customer Service Skills: The ability to interact effectively with guests and staff.

Strong Organizational and Multitasking Abilities: The capacity to manage multiple tasks and priorities simultaneously.

Attention to Detail: A keen eye for ensuring accuracy and precision in service.

Knowledge of Food and Beverage: Familiarity with food preparation methods, ingredients, and beverage pairings.

Leadership and Teamwork: The ability to lead and motivate a team of servers.

Experience in a similar role: While not always required, experience in a similar role can be beneficial

What we offer:

Competitive pay

A happy working environment and a great team and considerate rota

A unique array of products to learn about. Unusual cocktails, rare rums, small farm oolong teas, single vineyard rieslings and more

Trainings from industry experts

Daily staff food at lunch and at the end of the shift

50% Staff food discount across both our sites and a free meal after probations end

Monthly staff party and two yearly big staff parties

Extra holiday day on completion of each year of employment

We are looking to find a team mate that can start as soon as possible, if you are interested in the position please give us a shout. We look forward to hearing from you soon.

the KOLAE team x

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