First Line Support

2 Days Old

IT First Line Support Analyst (Contract - Nights)
Location: Bristol area
Shift Pattern: Nights (shifts between 19:00-07:00)
Clearance: Active SC (essential)
Start: January 2026
Overview
We are supporting a secure, high-availability IT environment and are looking for a First Line Support Analyst to join an established Service Desk team providing out-of-hours operational support.
This role is the first point of contact for IT incidents and service requests, with responsibility for accurate logging, first-time resolution where possible, and effective escalation within agreed SLAs. While primarily first line, the role includes light second-line responsibilities depending on experience.
Training will be provided, and attitude, reliability, and communication skills are as important as technical capability.
Key Responsibilities
Act as the first point of contact for IT incidents and service requests
Accurately log, categorise, and prioritise incidents
Resolve issues at first contact where possible
Escalate incidents to appropriate resolver groups in line with SLAs
Provide clear communication and updates to users
Support a secure, shift-based service desk operation
Apply
Location:
Bristol
Job Type:
FullTime
Category:
Customer Service & Support

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