IT First Line Support Analyst (Contract - Nights) Location: Bristol area Shift Pattern: Nights (shifts between 19:00-07:00) Clearance: Active SC (essential) Start: January 2026 Overview We are supporting a secure, high-availability IT environment and are looking for a First Line Support Analyst to join an established Service Desk team providing out-of-hours operational support. This role is the first point of contact for IT incidents and service requests, with responsibility for accurate logging, first-time resolution where possible, and effective escalation within agreed SLAs. While primarily first line, the role includes light second-line responsibilities depending on experience. Training will be provided, and attitude, reliability, and communication skills are as important as technical capability. Key Responsibilities Act as the first point of contact for IT incidents and service requests Accurately log, categorise, and prioritise incidents Resolve issues at first contact where possible Escalate incidents to appropriate resolver groups in line with SLAs Provide clear communication and updates to users Support a secure, shift-based service desk operation...