About The Role

Are you a detail-driven compliance professional with a passion for governance and customer outcomes? We're looking for a First Line Governance Manager to champion consumer duty compliance across our fast-paced Consumer Roadside division, ensuring all operations, products, and services meet FCA standards and provide fair value.

As our First Line Governance Manager, you'll be at the heart of our regulatory compliance efforts, driving Consumer Duty initiatives and embedding robust governance frameworks. You'll work cross-functionally with senior stakeholders to ensure our insurance products, pricing decisions, and customer journeys meet regulatory expectations and deliver exceptional outcomes.

This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days a week at home.

Benefits at RAC

• Earnings That Motivate: Enjoy a competitive salary plus automatic enrolment in our 'Owning It Together' Colleague Share Scheme, sharing in RAC's future success.
• Tools to Drive Your Future: Get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months.
• Time Off That Matters: 25 days annual leave, bank holidays, paid family leave, flexible schedules, and resources to support personal commitments.
• Financial Security & Perks: Pension scheme with up to 6.5% matched contributions, life assurance cover up to 4x salary (10x optional with flex benefits).
• Wellbeing: 24/7 confidential support service for you and household members aged 16+.
• Extras: Access to Orange Savings, discounts on retailers, holidays, tools, tech, and after passing probation, automatic participation in our Colleague Share Scheme.

What you'll do...

• Lead governance approval forums: chair meetings, document minutes, challenge proposals, and ensure follow-up actions.
• Drive first-line compliance with Consumer Duty, supporting BAU activities and projects.
• Collaborate across teams to embed accountability and transparency.
• Conduct post-implementation reviews on customer outcomes and business impact.
• Develop training and awareness materials on compliance standards.
• Maintain records of governance decisions and outcomes.

What you'll need...

• Experience in governance, compliance, or risk roles within Financial Services.
• Understanding of FCA's Consumer Duty expectations and implementation.
• Knowledge of personal lines insurance products and trading models.
• Strong communication skills to influence and collaborate.
• Highly organized, proactive, detail-oriented, and comfortable working at pace.

We're Orange Heroes

At RAC, with over 125 years of legacy, we're driven to be the UK's top motoring services provider, trusted by over 12.5 million members. Our colleagues recognize us as a place where ambition, support, and authenticity thrive, reflected in our 4.5-star Glassdoor rating.

We celebrate diversity and support growth, welcoming every background. At RAC, individuality fuels innovation—bring your full self to work with us.