TITLE:

Technical Support Manager , Academy & Technical Upskilling Location:

Manchester/ Liverpool Salary:

£52,000 basic + 22 days holiday + company vehicle Industry:

Fire & Security / Technical Services ABOUT Our client, a growing fire and security solutions provider, is seeking a Technical Support Manager to support their internal Academy program. This role is responsible for coaching, upskilling, and developing technicians through a 7-month structured training program. The position combines classroom-based training with on-site support, and occasional overnight stays may be required depending on the training schedule. Benefits – Fire and Security, Technical Support Manager • Competitive salary up to £52,000 basic

• Professional development

• Opportunity to work across fire, EML, extinguishers, intruder, access control, and CCTV systems

• Flexible working patterns and occasional overnight travel

• Be part of a small, high-performing team Responsibilities - Fire and Security, Technical Support Manager your role will include: • Delivering Academy training sessions, both classroom-based and on-site

• Supporting technicians to gain qualifications and improve performance

• Monitoring progress, assessing skills, and providing feedback

• Maintaining training records and content

• Assisting field engineers when required and supporting site visits Requirements - Fire and Security, Technical Support Manager • Previous experience in technical roles (senior engineer considered) within fire, security, or related industries

• Knowledge of fire, EML, extinguishers, intruder, access control, and CCTV systems

• Strong IT and networking skills

• Self-motivated, organised, and performance-driven

• Willingness to travel occasionally and stay overnight if required Desirable: Academy/trainer experience, technical certifications, and staff development experience Why Join? This is a fantastic opportunity to join a respected company, supporting a structured Academy program, developing technicians, and working in a high-performing, collaborative environment with career growth and professional development. Apply Now! If you're an experienced Technical Support Manager or Senior Engineer, this role offers strong earning potential, hands-on leadership, and the chance to make a tangible impact on trainee and technician development. Keywords to support your application: Technical Support Manager, Academy Trainer, Fire Systems, EML, Extinguishers, Intruder Alarms, Access Control, CCTV, Senior Engineer, On-site Training, Classroom Training, Technical Upskilling, Performance Management, Networking, IT Skills

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