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Job Description

Salary: £40k - £45k \n\nWorking Hours: 40 hours per week (08:30 - 17:00)\n\nBenefits: Company Car | Laptop | 25 days annual leave plus Bank Holidays | Company Bonus Scheme | Company Pension Scheme\n\nTravel: travel required - all business travel, subsistence and expenses covered. \n\nTechnical Field Support Advisor (Field-Based, Nationwide)An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK.\n\n This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department.\n\n If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step.\n\nThe Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally.

Your responsibilities will include:\n\nAttending customer sites for first installs, commissioning support, investigations and escalated technical cases\nDiagnosing and resolving technical issues related to installation, configuration, operation or environment\nCarrying out site reviews, including field assessments and wireless site surveys where required\nActing as the primary on-site escalation point, supporting technical recovery activity\nProducing clear, structured site reports with root-cause analysis and recommendations\nFeeding insight back into the wider technical team to reduce repeat visits and drive continuous improvementWhen not on site, you'll also:\n\nProvide remote technical support via phone, email and ticketing systems\nSupport case progression and decision-making on whether site attendance is required\nContribute to technical training sessions for installers, engineers and customers\nShare field observations to help improve documentation, training materials and support processesAbout You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team.\n\nYou'll ideally bring:\n\nA minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service)\nMust be located in a commutable distance to Meriden, Coventry and happy with travel\nStrong hands-on fault-finding and diagnostic skills\nProven experience in a customer-facing technical support role\nA solid understanding of installation, commissioning and technical problem resolution\nWireless fire alarm experience (desirable but not essential)\nA full UK driving licence\nStrong written skills for structured reporting and documentation\nCompetence with MS Office applicationsWhat's on Offer\n A field-based role with exposure and genuine technical ownership\nCompany car, laptop and full coverage of business travel and subsistence\nA stable Monday-Friday working pattern\nA supportive technical team culture with a strong focus on quality and professional standards\nOpportunities to influence product improvement, training and support processes\nStructured benefits including bonus and pension schemesIf you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more.\n\nApply today or get in touch for a confidential discussion.\n\nIND25

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