FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL

£28,800

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Financial Customer Service Advisor you will:

* Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.

* Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.

* Maintain up to date with industry regulations and products.

* Ensure accurate record keeping for all customer contact and decisions.

* Liaise with other departments as needed.

* Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Financial Customer Service Advisor, you must have:

* Previous experience with vulnerable customers within a Financial Services/Banking environment is essential

* Prior debt collections experience is preferred

* Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.

* Ability to work to set targets and guidelines.

* Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today