Job Title: Financial Assessment Manager

Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote

Hourly rate 28.60 - 32.03 PAYE / 38.19 - 42.84 Umbrella per hour (depending on experience)

Contract Length: 3 -month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

About the Role

We are seeking an experienced Financial Assessment Manager to lead and develop a large, specialist team responsible for delivering high-quality financial assessments across the council. This includes Housing Benefit, Council Tax Reduction, Local Welfare Assistance and wider financial assessment functions.

This is a senior leadership role with responsibility for service delivery, compliance with complex legislation, performance management and continuous improvement. You will work closely with internal and external partners to ensure accurate assessments, protect council funds and support residents-particularly vulnerable customers.

The role operates on a career grade (12-14), dependent on skills, experience and the level of strategic responsibility undertaken.

Key Responsibilities

• Lead and manage Financial Assessment teams, ensuring accurate and timely assessments in line with legislative, subsidy and financial requirements
• Drive service improvement by testing and implementing new systems, processes and digital solutions
• Monitor performance, quality, budgets and risk, implementing corrective actions where required
• Manage complex financial assessment cases, enquiries and complaints, including Ombudsman, MPs and stakeholder correspondence
• Interpret and apply complex government legislation, ensuring policies and procedures remain legally compliant
• Lead on innovation, projects and welfare reform mitigation in partnership with ICT, Finance and other services
• Compile and submit management information, government returns and statutory reports
• Build effective relationships with stakeholders including DWP, DLUHC, GLA, tribunals, agents and voluntary organisations
• Deputise for the Head of Service as required, representing the council at senior meetings, tribunals and court where appropriate

About You

You will be an experienced manager within a Financial Assessment or Welfare Benefits environment, bringing strong leadership skills and in-depth legislative knowledge.

Essential criteria include:

• Significant experience managing staff in a Financial Assessment / Welfare Benefits service
• Expert knowledge of relevant legislation and case law (e.g. Housing Benefit, Council Tax Reduction, Local Welfare or Adult Financial Assessments)
• Proven ability to manage performance, budgets and service risk
• Experience of leading change, reviewing policies and improving processes
• Strong communication skills with the ability to explain complex matters clearly to a wide range of audiences
• Confidence representing the organisation with senior stakeholders and external bodies
• Management experience in a comparable Financial Assessment environment
• At higher career grades, you will also demonstrate experience in strategic leadership, project management, data analysis and representing the council at court or tribunals.

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