Job Title: Finance Customer Service Representative

Location: Liverpool, Hybrid

Salary: £25,877 - £27,515 Plus up to £2,000 performance related bonus per annum, once established within your role

Job Type: Permanent, Full Time

Working Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm

About the Role:

As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills.

What you will be doing:

Taking payments from customers who have missed their direct debit payment. Dealing with general customer queries about their monthly direct debit payments Amending and updating customers details, including changing their direct debit payment dates and bank account details Setting up Payment Plans and providing support for customers who may require forbearance options. Offering solutions for customers who are in financial difficulty. Sending out documentation to customers Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately. Logging, handling and resolving complaints. Referrals to other departments where applicable Adherence to FCA compliance procedures at all timesWhat we...