Field Service Technician (IT)

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Job Title: IT Field Service Technician
Job Summary: We are seeking a motivated and mechanically inclined IT Field Service Technician to join our team. In this role, you will travel to client sites to install, maintain, and support computer systems, networks, and specialized imaging equipment. You'll be the face of our company in the field, so strong customer service skills are a must.
Key Responsibilities: Travel to customer locations to install and configure hardware and software systems Troubleshoot and resolve technical issues related to networks, computers, and peripheral devices Perform routine maintenance on IT and mechanical equipment Provide clear and friendly technical support to end users Document work performed in a ticketing system Coordinate with internal teams to ensure timely resolution of service requests
Must-Have Qualifications: Willingness and enthusiasm to travel frequently in southern New England Strong mechanical aptitude Solid understanding of computer hardware, software, and networking principles Excellent interpersonal and customer service skills Valid drivers license and reliable transportation
Desirable Qualifications: Experience installing and configuring computer systems at customer sites Familiarity with IT service management and ticketing systems Ability to methodically troubleshoot complex technical problems
Bonus Experience ( but not required): Experience in dental or medical environments Knowledge of or hands-on experience with 3D imaging and dental X-ray systems
Experience with automated ticketing systems
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Location:
Manchester

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