Field Service Technician (Hardware Break/Fix) EC London

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Job Description

Field Service Technician (Hardware Break/Fix) EC London

Location: London City EC

Skill Level: Level 2 Technician
Start Date: asap
Travel Requirement: Up to 50%+ daily travel Pay : £150.00-165.00

Role Overview

We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.

The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.

Key Responsibilities

  • Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
  • Conduct installation, maintenance, and replacement of hardware components.
  • Respond to customer service requests and technical issues promptly.
  • Maintain daily communication through phone, email, voicemail, and internal communication tools.
  • Ensure all administrative tasks and service updates are completed accurately.
  • Follow best practice standards and operational procedures.
  • Maintain and manage tools, spare parts, and test equipment.
  • Utilize escalation and support processes to resolve complex service issues.
  • Travel extensively to customer locations across assigned regions.
  • Lift and transport equipment or parts up to 25 kg.

Requirements

  • Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
  • Strong experience with HP and Lenovo hardware break/fix.
  • Proven ability to troubleshoot hardware issues and resolve customer concerns.
  • Comfortable working independently in a field-based role.
  • Ability to travel extensively with extended periods of driving.
  • Valid drivers license and good driving record required.
  • Ability to lift and carry equipment up to 25 kg.

Important Note

This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.


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Location:
London
Job Type:
FullTime
Category:
Engineering

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