Location: Bracknell, Berkshire, South East, UKJob Title: Field Service ManagerLocation: BracknellSalary: Competitive dependant on experience Job Type: Permanent, Full timeAbout Us:We are a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, we deliver impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation.About The Role:This role drives daily operations to ensure effective service by Building Performance Engineers, addressing operational issues, maintaining consistency, and working with leadership to monitor performance, manage competency, and maintain high standards of safety, quality, and customer service.About your day:Team Leadership & Management:Lead, monitor, support and develop Building Performance Engineers, evaluating performance, and taking corrective action when neededRecruiting, hiring, and training employees including probation management and adherence to performance review processesEnsure adherence to all regulatory requirements & internal policies including absence management & disciplinary proceduresManage daily operations to maintain efficiency & meet organisational goalsChampion a culture of safety, wellbeing, accountability, & continuous improvement & developmentActively contribute to a high-performing, collaborative teamDeputise for the BPE management team as requiredSafety, Quality & Risk Management:Comply with legal requirements, industry regulations & company policies that are related to health & safety, quality (ISO/IEC 17025, ISO 9001) & operational risksConduct regular audits and assessments to demonstrate ongoing competency or identify areas for improvement (and comply with regulatory requirements)Technical Expertise:Support engineers with day-to-day operational queries relating to service deliveryProvide technical support and assistance to colleagues as required, including, where necessary, outside of normal office hoursStay up-to-date with regulatory & technical advancements relevant to the industry & disseminate to stakeholdersEnsure teams have the necessary technical skills & trainingOperational Excellence & Efficiency:Oversee scheduling, resource planning, and workforce coverage across the teamMonitor KPI's, including completion rates, productivity and resource utilisationOversee the effective execution and timely completion of tasks and projects, ensuring superior quality outcomes and operational excellenceOffer feedback to support the improvement, streamlining, and implementation of processesCustomer & Market Focus:Address customer enquiries & complaints in a timely and professional mannerRespond effectively to client needs and escalation while ensuring service excellenceContribute to business growth by identifying opportunities for improved service deliveryAbout you:Proven experience in managing field based service, compliance, or engineering teamsEngineering/ technical degree/ NVQ level 4 or 5 or equivalent industry experienceCompliance: Knowledge of laboratory principles, practices, & industry standards including ISO/IEC 17025 & ISO 9001Leadership & Team Building: The ability to guide, motivate and develop field techniciansProblem solving & decision making: Quickly identifying and tackling operational challenges and finding practical solutionsCommunication: Effectively conveying information to your team, customers and stakeholdersCustomer focus: maintaining a customer-centric philosophy to ensure satisfaction and loyaltyAccountability: Ability to work independently and meet deadlines consistentlyDemonstrates attention to detail and adherence to quality standardsCritical thinking: The capacity to use critical thinking skills to assess situations and make decisions based on available informationWhy join us:Workplace Pension SchemeLife Assurance - 4 times annual salaryHelphand - Online GP Support Services26 Annual Holidays (pro-rata) and additional Bank HolidaysEye TestsElectric Vehicle Charging point in the car parkEmployee Wellbeing Employee Assistance Programme (24/7 confidential service)If this sounds like you please hit Apply and send us your CV today!Candidates with the experience or relevant job titles of: Field Operations Manager, Technical Operations Manager, Service Delivery Manager, Regional Service Manager, Technical Services Manager, Building Services Manager, Testing & Inspection Manager, Energy & Quality & Compliance Manager, Laboratory Operations Manager, Lead Building Performance Engineer, Senior Mechanical Engineer, Principal Consultant, Technical Supervisor may also be considered for this role.TPBN1_UKTJ