Field Service Engineer

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Field Service Engineer – Life Sciences Automation
Location: UK & Europe (Field-Based) Travel: Frequent travel required (60–80%) Salary: Competitive + Benefits + Company Vehicle
The Opportunity
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms.
You’ll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
Install, commission, and calibrate automated laboratory and robotic systems at customer sites Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms Respond to customer issues, providing effective triage and technical resolution Work closely with software/automation specialists to deliver full system support Perform system upgrades, relocations, and preventative maintenance activities Deliver user training on equipment operation and basic software functionality Maintain accurate service documentation, reports, and case records Build strong customer relationships through proactive communication and support Manage spare parts inventory and ensure readiness for field service activities Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities
Mentor and support junior engineers in the field Lead complex troubleshooting and escalations Deliver technical training sessions and contribute to training development Engage in customer review meetings and long-term account support Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required
Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline Proven experience in a field service or customer-facing engineering role Background in laboratory automation, robotics, or scientific instrumentation highly desirable Strong fault-finding skills across mechanical, electrical, and system-level issues Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous Excellent communication skills—able to engage both technical and non-technical stakeholders Highly organised, self-motivated, and capable of working independently in the field Strong customer service mindset with a professional approach
Additional Desirable Experience
Exposure to HVAC, cooling systems, or environmental controls Familiarity with automation software, firmware, or programming concepts Experience supporting complex integrated systems
What’s On Offer
Opportunity to work with cutting-edge automation technology in the life sciences sector Extensive training and ongoing professional development Collaborative and innovative working environment Competitive salary, benefits package, and travel support
Apply Now
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more
Apply
Location:
Cambridge
Salary:
£55,000 - £75,000 /annum
Job Type:
FullTime
Category:
Medical/Pharmaceutical/Scientific

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