Field Service Engineer

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Field Service Engineer

Increase your chances of an interview by reading the following overview of this role before making an application.

Competitive Salary DOE

Location: Field-based across South West and South Wales

Role Purpose

To service, repair, and maintain plant and machinery equipment to manufacturer specifications, ensuring machine reliability, safety, and customer satisfaction. This role is field-based and requires technical autonomy, strong diagnostic capability, and a customer-first mindset.

Key Responsibilities

Diagnose and repair electrical, hydraulic, powertrain, and mechanical faults
Use manufacturer-approved diagnostic software and the companys service management tablet system
Complete detailed service reports with supporting photographs and accurate time logs
Identify additional service opportunities and proactively highlight machine defects (with financial incentives for leads)
Maintain compliance with health, safety, and environmental standards
Represent the company professionally and build strong customer relationships
Participate in ongoing training and development through in-house technical training
Support strategic growth by delivering a consistently high standard of service aligned with company values

Core Competencies

Technical Expertise: Skilled in fault diagnosis and repair across plant electrics, hydraulics, and mechanical systems
Customer Orientation: Builds trust, communicates clearly, and delivers service that meets or exceeds expectations
Problem Solving: Diagnoses issues efficiently and applies logical, effective solutions
Autonomy & Accountability: Manages own workload, prioritises tasks, and takes ownership of outcomes
Communication: Provides clear updates to customers and internal teams; documents work thoroughly
Adaptability: Responds flexibly to changing site conditions and customer requirements
Safety Awareness: Adheres to safety protocols and proactively xbpsjku identifies risks
IT Literacy: Confident using diagnostic software, tablets, and digital reporting tools

Qualifications & Experience

NVQ Level 2 or 3 in Plant Engineering or equivalent (City & Guilds, SVQ)
Experience working with construction or agricultural machinery
Valid UK driving licence
Previous field service experience desirable

Behavioural Traits

Independent and confident
Detail-oriented and proactive
Professional and approachable
Committed to continuous improvement

Please apply with your CV via the apply button.

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Location:: Newport
Job Type:: FullTime
Category:: Engineering

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