Location: EC2M 7PY, City of London, London, South East, UKOur client seeks an experienced Field Service Engineer to join our dedicated technical team. This is an excellent opportunity for a customer-focused, proactive service engineer to deliver high-quality service, repair, and installation support across our range of electric heating, heat pump, and ventilation products. As a Field Service Engineer, you will work directly with customers, installers, and Service Partners to provide exceptional service, technical support, and product training. You will play a key role in maintaining our high standards of safety, compliance, and customer satisfaction.Key ResponsibilitiesDeliver servicing, repair, and setting to work of electric heating, heat pump, and ventilation products.Support customers, installers, and Service Partners, providing training and technical guidance where required.Ensure all service documentation is completed accurately and submitted in line with company procedures.Conduct dynamic risk assessments, maintain safe work areas, and comply with Health & Safety regulations.Mentor and support Technical Services Apprentices in their development.Maintain company vehicles, tools, and equipment, completing pre/post-use checks.Collaborate with Technical Support Engineers and Analysts to resolve complex issues efficiently.Identify areas for process improvement and contribute to enhancing the customer journey.Work to and exceed KPI targets, maintaining high standards of professionalism and customer care.Skills, Knowledge & ExperienceProven customer service experience and commitment to high standards.Electrical qualifications (18th Edition Wiring Regulations BS7671, C&G 2391, plus additional electrical training).Strong knowledge of electrical systems and ability to work independently.Motivated, self-directed, and able to achieve business targets.Excellent communication skills, both written and verbal.PC literate with strong organisational skills.UK driving licence and satisfactory DBS clearance.Desirable:NVQ Level 2 (or equivalent) in plumbing.G3, WRAS, or C&G F-Gas 2079 certification.Mentoring experience and previous escalation handling.Salary and Benefits£45-47KCompany VehiclePrivate healthcare25 days holidayPensionSupportive, professional team environment with career development opportunities.Opportunity to deliver technical excellence and make a real impact on customer experience.TPBN1_UKTJ