F&B Guest Experience Manager

New Today

The Peninsula London?
Exquisitely situated in the heart of Belgravia, with captivating views over Hyde Park Corner and Wellington Arch, The Peninsula London graces one of the citys most prestigious addresses. This newly built hotel, impeccably designed to harmonize with the surrounding heritage buildings, is just moments away from Londons most iconic attractions, including the three Royal Parks, Buckingham Palace and luxury shopping districts. The hotel is truly a representation of multiculturism, with colleagues representated from over 50 cultural backgrounds.

The Peninsula London is excited to announce we are seeking an enthusiastic F&B Guest Experience Manager . Together with our F&B Management Team, this role will be responsible for actively driving revenue and promoting our Food and Beverage offerings through impactful and meaningful guest experiences.
An exceptional opportunity to join our high-profile flagship hotel in London
Market leading remuneration, service charge and attractive benefits
Join our award-winning group, working alongside a highly experienced team

Key accountabilities
Promote the Food and Beverage Outlets through exceptional relationships and service delivery. Achieve measured covers and spend per cover in each outlet.
Exceed guest expectations with service, in keeping with The Peninsula Service Principles.
Act as an Ambassador in the Lobby and key F&B Outlets at key operational times to meet and greet.
Make balanced and informed business decisions which are supported by relevant analysis and reports and ensure that timely business reports of key trading data are shared with Senior Management on a frequent basis
Support and assist each area within Food and Beverage in terms of innovation, service support, team training and motivation to ensure exceptional guest experience and high levels of repeat business
Ensure fluid and meaningful communication between the Front Office Team, Reservations and Sales Division, in developing bespoke F&B experiences for guests.

General requirements
Minimum 5 years relevant experience within a luxury international property, in contact with influantial guests.
Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures.
Strong leadership and communication skills. Excellent time management and organizational skills, highly adaptable and naturally positive
Fluent English communication proficiency, expertise in a second language would be desirable

We are delighted to receive your CV and will liaise with suitable candidates directly.

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Location:
London
Job Type:
FullTime

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