F&B Event Premium Manager– NEC, Birmingham| Full-Time / Permanent 

£38152 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. 

We are Levy 

Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Principality Stadium, Scottish Event Campus (SEC) and ExCel London. 

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. 

Focused on ‘doing the right thing’ for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. 

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We’re looking for... 

Lead the Arena F&B operations team to deliver exceptional guest experience and commercial performance. Lead and embed strategic initiatives which deliver the Arena F&B strategic plan. Ensure the safety of our team and guests. Demonstrate commercial value to your direct reports, line manager, and leadership teams, in line with the One Compass vision, values, and overall business strategy.

KEY RESPONSIBILTIES: 

• Support Arena F&B General Manager in executing the Arena F&B strategic plan simply and efficiently to deliver profitable growth. Driving sales, ensuring efficient operations, and well controlled operational costs.
• Create a premium experience for our guests ensuring they receive a great experience through every touch-point of their premium journey.
• Create a fun & vibrant environment for our colleagues that naturally transfers to the customer experience
• Develop the guest experience through maintaining SOP standards and seeking new opportunities to enhance the experience.
• Key account manager for live event clients.
• Identify and implement sales driving and cost saving opportunities.
• Monitor performance - manage profit and loss, budgets, sales forecasting, and other key performance indicators to deliver operational excellence and enhance profitability. 
• Support building labour plans and F&B orders for show/ event using sales forecasts provided from F&B General Manager & Head of Operations.
• Ensure all areas meet health & safety standards, comply with licensing policies and law. 
• Coach Management Team and other team members to achieve their KPIs and maintain high standards across the business.
• Develop the guest experience through maintaining SOP standards and seeking new opportunities to enhance the experience.
• Create a positive and engaging working environment / culture, to attract, recruit and retain the best talent. 
• Interact effectively and build positive relationships with all stakeholders.

PERSON SPECFICATION:

• Proven leadership experience in an operational role, preferably within a similar or relatable environment. 
• Strong commercial acumen. A track record of identifying and implementing commercial opportunities and managing costs.
• Passionate about delivering amazing experiences for guests and upholding standards.
• Experience in budgeting, forecasting and financial analysis. 
• A track record of leading and developing high-performing teams. Critical thinker challenges the status quo and drives change.
• Ability to work in a fast-paced environment and handle multiple priorities. 
• Strong problem-solving, decision-making, and organisational skills.
• Personal License holder is preferred but not essential
• DPS qualified is preferred but not essential

What you’ll get in return 

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits:
  • 2 days’ additional leave after returning from maternity leave
  • Day off for your baby’s first birthday
  • Enhanced family leave
• Perks & discounts:
  • Shopping, entertainment, and travel discounts

• 20% off Nuffield Health and 10% off PureGym memberships

• Financial wellbeing:
  • Pension scheme
  • Life Assurance
  • Preferred rates on salary finance products
• Development opportunities:
  • Professional subscriptions
  • Ongoing training and structured career pathways
• Meals on duty included

Why Join Us? 

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. 

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. 

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. 

Together, we create unforgettable experiences – and shape the future of hospitality.