Role Overview The Family Engagement Manager will oversee Pact's visitor centre services at HMP Isis, including managing the prison's booking line service, family visit catering, play sessions for children, and family‑focused interventions such as homework clubs, special visits, and themed family days. The role also supports families' access to secure video visits and coordinates with subcontractors in the Visits Centre. Key Responsibilities

Manage the visitor centre provision at HMP Isis. Oversee the prison's booking line service. Coordinate family visit catering services. Facilitate play sessions for children during family visits. Implement family‑focused interventions, including homework clubs, special visits, and themed family days. Support families' access to secure video visits.

About You

Demonstrable ability to coordinate a broad range of services. Experience working with families in a challenging multi‑agency environment, preferably involving offenders and/or their families. Excellent organisational skills and the capacity to manage a demanding workload. Ability to contribute to the planning and development of Pact’s family work. Knowledge of safeguarding and child protection practices. Exceptional interpersonal communication skills and the ability to build partnerships with various agencies.

Organisation Pact is a highly respected independent charity that works across England and Wales to develop and deliver innovative services. We provide practical and emotional support to prisoners’ children and families, to prisoners and those who have resettled back into the community. Our work focuses on human relationships, family and community, and we are committed to achieving high standards of quality in all that we do. What we offer

Free advice, information and counselling service. Contributory pension. Corporate eye care scheme. Cycle to work scheme. Generous holiday entitlement. Opportunity to attend training events to further develop professionally as a training and interventions worker. Thorough induction process and support from a friendly and enthusiastic team.

How to apply If you meet the requirements of this exciting role, complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications. Other information Pact is an equal‑opportunity employer and welcomes all applications, including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6‑month probationary period, verification of identity and right to work in the UK, satisfactory references covering a 3‑year period, a declaration of any unspent criminal convictions, Prison Vetting and a Disclosure and Barring Service check. Being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. #J-18808-Ljbffr