A leading professional services firm is seeking a new hire for their London office. Reporting to the Head of Facilities, this role is responsible for the day-to-day management of London-based facilities, front of house and catering services, health & safety compliance, premises security, budget control, and minor project delivery.

Duties & Responsibilities:

• Manage day-to-day facilities operations across the London office, including Front of House, catering, cleaning, maintenance, security, post, contractors, and suppliers.
• Lead and develop the London Facilities team, ensuring adequate resourcing, training, performance management, and rota/on-call cover.
• Oversee Front of House and catering services, driving high standards and continuous service improvement.
• Ensure full compliance with Health & Safety legislation, fire safety requirements, permits to work, and statutory certifications.
• Manage relationships with landlords, managing agents, building management, and other occupiers.
• Control facilities budgets, monitor expenditure, manage invoices and recharges, and identify cost-saving opportunities.
• Deliver minor projects including office moves, space planning, internal churn, and M&E/infrastructure works.
• Manage premises security systems, GDPR compliance, and regulatory (including FCA) requirements.
• Act as part of the 24/7 on-call rota for emergency response.

The role requires:

• Experienced Facilities professional with relevant qualifications or equivalent practical experience.
• Proven experience working within a professional services environment.
• Demonstrated experience managing and supervising teams, providing technical guidance, and ensuring policy compliance.
• Strong operational knowledge, with the ability to manage issues independently and advise others.
• Experience interpreting policy and developing effective procedures and systems.
• Strong analytical and problem-solving skills, with the ability to assess complex information and business impact.
• Excellent communication and stakeholder management skills at all organisational levels.
• Confident leader able to influence, motivate, and build effective working relationships.
• Team-focused, collaborative approach with sound judgement and awareness of when to escalate complex issues.
• Willingness to work occasional out-of-hours, including participation in an on-call rota and emergency response.