About UsVinarchy. Redefining Wine.Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.About the roleIn this role you will be responsible for the processing and management of export orders from receipt of order through to delivery and beyond. Ensuring orders are processed in-line with customer requirements and internal SLAs whilst maintaining and developing customer relationships.Key Responsibilities Include:Processing and management of customer orders from receipt through to despatch and beyond.To regularly communicate with customers, vendors and key stakeholders updating on progress throughout the process.Maintain and develop customer relationships ensuring a collaborative approach.Being first point of contact for any issues that arise, completing RCA and putting in preventative measures.Creation of country specific documentation where appliableTo scan and store any third-party documentation within the shipment ordersTo ensure documentation is processed accurately to distribute to customers in timely manner (email or courier depending on customers requirements)Maintain customer shipment records including all relevant correspondence pertaining to the order, especially for Audit purposesTo assist with other team members when on leave to ensure productivity continuesOther Responsibilities Include:Promotional ComplianceReview root cause of DC to store failuresSmooth management of delivery of product to DistributionOptimisation of delivery into all distribution centresManaging system housekeepingEfficient management of stock holdingManaging balance between Supplier and Customer stock levelsWhat Youll Bring:BehaviouralWell organisedMotivated and adaptableTeam OrientatedAbility to perform under pressureFunctionalHigh level of attention to detailExcellent communication and written skillsAbility to work independently and be a team playerProficient in Microsoft Outlook & ExcelKnowledge of export documentation systemsStrong organisational skillsQualificationsNo formal qualifications requiredExperience in customer order management and relationship building.Knowledge of export documentation desirable but not essential.Why Join Us?Vinarchy is a home for passionatepeople to do their very best work. We believe in empowering our people and celebrating success. We offer a competitive rewards package and the opportunity to work with a world-class team.You will also have access to:Annual wine allowance and access to unique wine specialsFlexible working (Up to 2 days working from home)Paid Parental LeaveStart your weekend early with our Fast Friday finishes! Modern office located in Bristol Go Beyond Day - make a difference in your local communityAccess to an extensive online learning libraryPrivate Health Insurance Discounts& Annual Flu Vaccination ProgramEmployee Assistance Program& Various exclusive employee discountsReady to redefine your future?APPLY TODAY!At Vinarchy we are dedicated to building a diverse, dynamic and inclusive culture. Prospective candidates will be required to provide proof of legal work rights and undertake relevant pre-employment screening to verify eligibility and suitability.JBRP1_UKTJ