JOB TITLE: Executive Officer Caseworker

REF: FTMT4473 0408

Pay rate: competitive rate – to be disclosed on application

The role:

We are seekingexperienced EO Caseworkersto support a government campaign on a long-term contract. This is a key role supporting the effective delivery of casework activities, requiring excellent attention to detail, strong IT skills, and the ability to handle sensitive information with discretion.

This hybrid role is based inWhitehall, London, with an initial induction period of 7–10 days onsite, followed by hybrid working (1–3 days in the office per week, subject to business needs).

Key Responsibilities:

As an EO Caseworker, you will:

• Make sound decisionsin line with standard operating instructions and procedures, seeking guidance where needed to ensure accuracy.
• Handle sensitive and personal datain accordance with the Data Protection Act 2015, maintaining confidentiality at all times.
• Respond to applicant queriespromptly and professionally, showing empathy and arranging translation or interpretation support where required.
• Review and analyse case documentation, requesting additional information from stakeholders when necessary to support accurate decision-making.
• Build and maintain positive relationshipswith a range of stakeholders to support DARR objectives.
• Maintain accurate recordsof case notes, correspondence, and supporting documents for auditing and reporting purposes.
• Ensure casework data is complete and up to dateto support reporting, workflow monitoring, and resource planning.
• Adhere to governance and compliance protocolsto ensure consistent, transparent, and accountable case management.

Whatthe client is looking for:

Essential Skills and Experience:

• ActiveGovernment Clearance(no restrictions) andSole UK National.
• Strong IT skills, including:
• Microsoft 365 (Excel, Word, Teams, SharePoint, Spreadsheets)

• Previouscasework and administrative experience, ideally in a public sector environment such as the Home Office, DWP, or HMRC.
• Excellent attention to detailand professional curiosity.
  • This role isonly open to contractors. Permanent civil servants cannot be considered.
  • Interviews will be conducted viaMS Teams (one stage).
  • Guaranteed Interview Scheme (GIS) applies for qualifying candidates under the Disability Confident Scheme or Armed Forces Covenant.
• Desirable:
  • Familiarity withAtlas/DAX systems.
  
  Important Notes:
• This role isonly open to contractors. Permanent civil servants cannot be considered.
• Interviews will be conducted viaMS Teams (one stage).
• Guaranteed Interview Scheme (GIS) applies for qualifying candidates under the Disability Confident Scheme or Armed Forces Covenant.