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We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Antrim as a full-time EO2. This is a long-term temporary opportunity.

Our client is Northern Ireland’s leading public sector employer.

Start Date: 18th August

Location: Antrim

Hours: 37 hours – Monday to Friday, 9am to 5pm

Main Duties:

• Discretionary Support claims processing, reviews, and checking, including use of relevant internal systems, application of controls, guidance, legislation, and Microsoft Office packages to make accurate and timely decisions.
• End-to-end claims process, telephony role.
• Office attendance required for training and consolidation; hybrid working pattern available following training.
• Previous 1 year of Discretionary Support experience is advantageous but not essential, as full training will be provided.
• Providing office cover during operational hours.
• Updating management on statistics and performance.
• Excellent customer service skills, including managing dissatisfaction and complaints, and applying guidance on unacceptable customer behaviour.
• Proactive team work and leadership, with the ability to work independently.
• Identifying and implementing service improvements.
• Adapting to and implementing change.
• Any other duties as directed by line manager.
• May have staff line management responsibilities.

Must have 5 GCSEs including Maths & English and 2 A levels in different subjects.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 16/07/2025 by TN United Kingdom